Last updated: 26 August 2026
1. Agreement to Terms
By accessing our website or engaging our services, you agree to be bound by these Terms of Service ("Terms"). Prosafe Security (ABN: 89 079 424 591) operates in accordance with Australian Consumer Law and relevant Queensland legislation.
2. Our Services
Prosafe Security provides professional security services including but not limited to:
- Static security guards
- Mobile patrol services
- Event and crowd control security
- Retail loss prevention
- Personal protection and bodyguard services
- Cash in transit services
- Security risk management and consulting
All security personnel are licensed in accordance with the Security Providers Act 1993 (Qld) and hold current Queensland Security Licences.
3. Quotes and Pricing
All quotes provided are valid for 30 days unless otherwise specified. Pricing is subject to change based on specific requirements, duration, and complexity of services. Final pricing will be confirmed in a formal service agreement.
4. Service Agreements
Formal security services will be governed by a separate service agreement that outlines:
- Scope of services
- Duration and scheduling
- Payment terms and conditions
- Cancellation and modification policies
- Liability and insurance provisions
5. Client Responsibilities
Clients agree to:
- Provide accurate information about security requirements
- Ensure a safe working environment for our personnel
- Provide necessary access and facilities as agreed
- Pay invoices within agreed timeframes
- Comply with all applicable laws and regulations
6. Payment Terms
Payment terms will be specified in individual service agreements. Generally:
- Event security may require deposits or full payment in advance
- Ongoing contracts are typically invoiced weekly or monthly
- Late payments may incur interest as permitted by law
7. Cancellation Policy
Cancellation terms vary by service type:
- Event bookings: Minimum 48 hours notice required for full refund
- Ongoing contracts: Notice period as specified in service agreement
- Emergency changes will be accommodated where possible
8. Limitation of Liability
To the extent permitted by Australian Consumer Law:
- Our liability is limited to the value of services provided
- We are not liable for circumstances beyond our reasonable control
- We maintain comprehensive public liability and professional indemnity insurance
Nothing in these Terms excludes or limits consumer guarantees under the Australian Consumer Law.
9. Insurance
Prosafe Security maintains appropriate insurance coverage including public liability insurance. Certificates of currency are available upon request.
10. Intellectual Property
All content on our website, including text, images, logos, and designs, is the property of Prosafe Security and is protected by Australian intellectual property laws. You may not reproduce, distribute, or use our content without written permission.
11. Website Use
When using our website, you agree not to:
- Engage in any unlawful or fraudulent activity
- Interfere with website security or functionality
- Submit false or misleading information
- Use automated systems to access the website without permission
12. Dispute Resolution
Any disputes arising from these Terms or our services will be resolved through:
- Direct negotiation in good faith
- Mediation if negotiation is unsuccessful
- Queensland courts as a last resort
13. Governing Law
These Terms are governed by the laws of Queensland, Australia. You agree to submit to the exclusive jurisdiction of the courts of Queensland.
14. Changes to Terms
We may update these Terms from time to time. Continued use of our services after changes constitutes acceptance of the updated Terms.
15. Contact Us
For questions about these Terms of Service, please contact us:
- Phone: 0474 336 696
- Email: contact@prosafesecurity.com.au