Privacy Policy
How we collect, use, and protect your personal information
Last updated: 26 August 2026
1. Introduction
Prosafe Security (ABN: 89 079 424 591) ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
2. Information We Collect
We may collect the following types of personal information:
- Name and contact details (email address, phone number, postal address)
- Business or company name
- Details about your security requirements and event information
- Payment and billing information
- Communications and correspondence with us
- Website usage data and analytics
3. How We Collect Information
We collect personal information through:
- Quote request forms and contact forms on our website
- Phone calls and email correspondence
- In-person meetings and consultations
- Third-party referrals (with your consent)
- Cookies and website analytics tools
4. How We Use Your Information
We use your personal information to:
- Provide security services and respond to enquiries
- Process quotes and manage contracts
- Communicate about our services and updates
- Improve our website and services
- Comply with legal obligations
- Send marketing communications (with your consent)
5. Disclosure of Information
We may disclose your personal information to:
- Our employees and contractors who need access to provide services
- Third-party service providers (e.g., payment processors, IT support)
- Government authorities when required by law
- Professional advisers (lawyers, accountants)
We do not sell your personal information to third parties.
6. Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes:
- Secure storage of electronic and physical records
- Access controls and authentication measures
- Regular security assessments
- Staff training on privacy obligations
7. Your Rights
Under the Privacy Act 1988, you have the right to:
- Access personal information we hold about you
- Request correction of inaccurate information
- Opt-out of marketing communications
- Make a privacy complaint
8. Cookies and Analytics
Our website uses cookies and similar technologies to enhance your experience and collect usage data. You can manage cookie preferences through your browser settings.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.
10. Contact Us
If you have questions about this Privacy Policy or wish to make a privacy-related request, please contact us:
- Phone: 0474 336 696
- Email: contact@prosafesecurity.com.au
11. Complaints
If you believe we have breached the Australian Privacy Principles and are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.